PERSONAL AND ACADEMIC SUPPORT
As a new student, we want to make sure you feel warmly welcomed into the KBS family. Orientation is held the week prior to your first trimester and is a great opportunity to meet key staff members and your new peers. You’ll also receive further information on your studies, facilities and support services on campus, to ensure you have the best possible start to your educational adventure.
STUDENT EXPERIENCE OFFICERS
Our friendly Student Experience team is here to help you settle into life on campus. They can help with study guidance and planning, workshops and events, student welfare and all our support services.
Our campus facilities have been designed to ensure our students feel safe, happy and welcome on campus. They all include:
- As you walk into each campus, you’ll be greeted by the friendly Student Experience team in our Service Hubs. These hubs are designed to ensure we maximize the engagement of our students and you get the best experience possible during your time at KBS.
- Our classrooms are designed specifically to cater to small class sizes, allowing our expert lecturers to provide the personalized support you need.
- There is a library at each campus from which you can borrow course relevant books and reference materials. You will also have access to extensive online databases and the latest issues of the world’s most esteemed business magazines.
- Our campuses provide easily accessible IT resources including Wi-Fi, computer labs and printing and photocopying facilities. You will have access to integrated online learning materials and receive feedback on assignments through MyKBS – your personalised online Student Portal.
- Our student lounges are a great place to meet your peers or to relax between classes, and to heat or refrigerate your lunch.
Visit our Campus Locations page for more information about the facilities available at our campuses around Australia.
STUDENT AMBASSADOR PROGRAM
If you’re a KBS student and you’re interested in going the extra mile, the Student Ambassador Program is for you. A select group of students at each campus gets the opportunity to work closely with KBS staff to create an engaging community on campus. In return, Student Ambassadors are provided a budget for events, able to take advantage of personal and professional development opportunities, invited to networking events and much more. This is a great opportunity so get in touch with your local Student Experience team if you’re interested!
Visit our Student Ambassador Program page for more information
In Week 9 of each trimester, KBS has a week dedicated to receiving feedback from our students. Over many years, dozens upon dozens of fantastic changes have taken place directly from student feedback. During Feedback Week you’ll see forums, surveys, posters, suggestions boxes and more all across campus that give you the opportunity to influence the future of KBS and your own student experience.
At KBS, we’re committed to your wellness. That’s why we’ve introduced Well@KBS, a free program that focuses on your physical and mental health. Held in Week 4 of each trimester, you will have access to a wide variety of resources and events, all designed to let you reflect, connect and take charge of your personal wellbeing.
EVENTS AND WORKSHOPS
Student Life at KBS is not just in the classroom. Every trimester you’ll see a number of free, exciting events held inside and outside of campus. Whether you want to meet new friends, listen to inspiring speakers, learn how to get a job or just eat the free food; make sure you check out the event schedule at your campus to see what’s happening.
COMPLAINTS AND APPEALS
At KBS, we’re determined to ensure you have a fantastic experience and you are successful in your studies. We will always endeavour to find solutions for you, but if you don’t feel satisfied with the solutions we have provided, there is a formal Complaints and Appeals policy and process available to all students.
SAFETY AND WELLNESS
KBS is here to support you throughout your studies, and student wellbeing is our number one priority. We have dedicated student counsellors at each of our campuses that are available for appointments whenever you need.
Despite Australia being one of the safest countries in the world, it’s vital we give students the tools and information to keep themselves safe. We promote this through a variety of ways. For example, each trimester we hold Personal Safety workshops conducted by the police, we provide a Z-Card with key contact details to keep on your person and share emergency contact information and escalation details.
MENTAL HEALTH EVENTS AND WORKSHOPS
On-campus workshops and events are often focused on ensuring your mental health and wellbeing as a student. This includes stress management workshops, mindfulness training, self-defence, beach training and even therapy dogs!
WHERE DO I GO?
We provide a variety of up-to-date information on safety and wellness to ensure you are supported and safe during your studies at KBS. If you’re looking for where to find further information, have a look at the places below for the latest information:
- KBS website
- MyKBS - your personalised online Student Portal
- School Policies
- Student Forms
- Z-Cards – ask for one on campus!
- Posters on campus
- Regular emails
As well as our on-campus counsellors, we are able to provide you access to counselling services external to Kaplan through Lifeworks, either face to face or over the phone. If you’re having to deal with an emergency or traumatic situation, get in contact with the Student Experience team and we’ll provide you with the contact details and support you need.
ACADEMIC SUCCESS CENTRE
Whether you require one-on-one coaching on your English language skills, or assistance in understanding an assessment question, or would like someone to give you feedback on your assignment before you submit it, our qualified Learning Advisors (all of whom are specifically trained in English instruction) at every campus would love to help. They also conduct workshops every trimester on a range of critical academic skills such as online research, paraphrasing, note-taking, referencing, essay writing, report writing, and more.
ON-CAMPUS GRADUATE TUTORS
At every campus, we employ KBS students who have graduated with a Distinction average who make themselves available for 45-minute weekly coaching sessions with current students. So if you need assistance on accounting, finance, economics, statistics or any other quantitative topic – and you’d value learning from someone who has been in your shoes as a fellow student – we recommend you make an appointment for a complimentary session.
FREE ONLINE TUTORING SERVICE
For those students who may struggle with English, Kaplan Business School offers a tutoring service to help you improve. Students can consult online with a tutoring service, whereby more than 500 experts are available to help interpret academic concepts, particularly at the foundational level. This service is free of charge for our students.
If you’re an undergraduate student and would like the strongest start to your studies, you’ll rarely find an opportunity as golden as the three foundation subjects we have available at KBS. One of these is BUS109 (Skills for Numerical Success), which teaches you the fundamentals associated with statistics and quantitative methods. The second option is BUS110 (Skills for Effective Communication), which teaches you advanced levels of academic and business English. This is highly recommended for those students who may struggle with English. And the third is BUS111 (Skills for Academic Success), which teaches you how to write essays and reports, how to think critically, how to present in class, how to succeed in exams, and much more.