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Library and Academic Support - FAQ

Q: Do we have a Kaplan Library?

A: Yes we do, and it is available online 24/7 for you. The Kaplan Library is your partner in learning, teaching and research activities. The Library offers a huge range of resources including, but not limited to journal articles, eBooks, reports, videos and databases.

The library is far more than just a place full of eBooks—although we do have millions of digital resources for you to explore, our diverse staff are skilled in the areas of digital literacy, research support, innovation and much more and provide you guidance through 1:1 appointments, workshops, emails (library@kaplan.edu.au) or the Ask-a-Librarian option; everything is built to set you on the path to success.



Q: How do I access the Kaplan Library?

A: The Kaplan Library is accessible via MyKBS or here.

All students are required to login into the Library prior to use. This will ensure that you can make the most of your researching experience meanwhile protecting your privacy. 

  1. When connecting to the Library website users will be presented with the following screen. Select 'Log in to the Library' to proceed. 


2. Select ‘Kaplan Business School Student’ option, use the same login and password from MyKBS, and follow the prompt.

3. New users will need to review EBSCO Personal Data Collection and Usage form.

a. Select 'Yes' to enable the library's personalised features. This will allow you to save content and citations into custom folders, save preferences, and generally personalise your research experience.

b. If you select 'No' you can continue to find and use Library content, but you will not be able to customise your experience or retrieve your search history.

Please remember that your Kaplan Library login details are the same from your MyKBS details. If you encounter any issues, please contact the Kaplan Library Team at library@kaplan.edu.au

Q: What is the Academic Success Centre and how can they help me?

A: The Academic Success Centre is a free academic support service available to all KBS students. Our Learning Advisors can support you academically through assessment planning and feedback, study skills and English-language skills. They also conduct workshops every trimester on a range of critical academic skills such as online research, paraphrasing, note-taking, referencing, essay writing, report writing, and more. Contact information for your local Academic Success Centre can be found on MyKBS by clicking on My Academic Support and selecting Academic Success Centre.


Q: English is not my first language; how can KBS support me?

A: If you are worried about your English language skills, please book a one-on-one consultation with one of our Learning Advisors from the Academic Succes Contact information for your local Learning Advisors can be found on MyKBS by clicking on My Academic Support and selecting Academic Support Centre.


Q: I have a question about my assessment feedback; who can I contact?

A: Any questions about assessment feedback should be directed to your lecturer. Should you require further feedback, please contact your Subject Coordinator. For the lecturer's and subject coordinators’ contact details, please access the required subject on MyKBS by clicking on the My Subjects drop-down menu and selecting Contacts on the Subject Home Page.


Q: I have received an email from the KBS Integrity Team about one of my assessments; what does it mean, and what should I do?

A: If academic misconduct is suspected, a student’s assessment might be referred to the KBS Integrity Team. If you have received an email from the KBS Integrity Team regarding one of your assessments, please read the email carefully to understand the type of suspected or detected misconduct and the possible resolutions. If you would like to challenge academic misconduct or have any questions, please contact the KBS Integrity Team at integrity@kbs.edu.au.


Q: I need help with referencing / assignment writing/study skills; where do I go?

A: If you need help with study skills, you can contact the Academic Success Centre, our free academic support service available to all KBS students. Our Learning Advisors can support you academically through assessment planning and feedback, study skills and English-language skills. Contact information for your local Academic Success Centre can be found on MyKBS by clicking on My Services and selecting Academic Success Centre.