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Enrolments and timetables - FAQ

Q: Can I pay for my subject selection using multiple payment methods in the same transaction and/or multiple credit cards?

A: If you’d like to make payments with more than one credit card, you can do so on the Fee Payment page on our website.

Please note that all transactions will incur a 1.5% card payment surcharge from the service provider. Only MasterCard and Visa payments can be accepted, and all transactions are in Australian dollars (foreign exchange fees might apply from your issuing card bank).

You can also make multiple payments via Flywire.

Q: Why do I have outstanding debt displayed on the payment page?

A: Any amounts owing to Kaplan will be displayed as a debt. If you have recently paid your fees, it can take up to 2-3 business days for this to be processed by the bank and displayed on your account in Kaplink. If you have any queries regarding the balance displayed on Kaplink please contact the Student Experience Team.

Q: I’d like to pay for my tuition fees, how can I do that?

A: During the subject enrolment period, you can pay for your tuition fees by Flywire or credit card via Kaplink. After subject enrolling, the payment page will show the amount of fees payable, credits (if any), and payment details for both Flywire and credit card.

To ensure your payment is successful, please remember to include your Student ID number in the reference section of your payment.

If you’d like to make a payment without enrolling, you can do so on the Fee Payment page, within the finance section of Kaplink, or by contacting the Student Experience Team.

Q: Why is my finance page showing invoices that are cancelled out?

A: Each time you withdraw and change your subjects an invoice is raised in Kaplink. The subject that you have withdrawn from will therefore be cancelled and the new subject will be invoiced. The total amount for each of your subjects will still be reflected accurately, If you have further questions relating to your finance page, please reach out to the Student Experience Team.


Q: I am having financial or personal issues that might impact my enrolment, what should I do?

A: If you are experiencing financial or personal issues that might impact your enrolment, please contact the Student Experience Team as soon as possible to discuss how KBS can best support you. The earlier we are aware of potential issues, the more options there will be available to you, so please ensure you contact us at your earliest convenience.

Q: When do subject enrolments open/close?

A: Subject enrolment dates, public holidays and other important dates can be found in the Academic Calendar.

Q: How many subjects do I have to choose each trimester?

A: This will vary depending on the course you’re enrolled into, the number of subjects you have taken so far and the current trimester. For more information, please check the Study Loads for International Students, or contact the Student Experience Team.

Q: I want to change my subject enrolment/timetable, how can I do that?

A: Subject enrolment and timetable changes are only allowed in the first week of trimester, unless otherwise specified. If you are within the approved timeframe, you will be able to easily change your enrolment and/or timetable on Kaplink.

To do so, log on to Kaplink and click on courses and subjects. Once there, click on compete enrolment. If, upon returning to the Subjects & Timetable page the selection has changed, you have successfully changed your selection.

If you experience any issues, please contact the Student Experience Team.