Academic Support - FAQ
Q: What is the Academic Success Centre and how can they help me?
A: The Academic Success Centre (ASC) is a free academic support service available to all KBS students. Our Academic Learning Advisors can support you with assessment planning and understanding your assessment feedback, study skills and English-language skills. Learning Advisors also conduct workshops every trimester on a range of critical academic skills such as online research, paraphrasing, note-taking, referencing, essay writing, report writing, and more.
If you need support with your computer skills, Learning Advisors can show you how to use our platforms, format your assessment or produce a professional slide deck for your presentations, academic poster or infographic for your assignments.
You can book a 1-to-1 meeting with our Academic Learning Advisors to get personalised support. Contact information for your local ASC can be found on MyKBS by clicking on My Academic Support and selecting Academic Success Centre.
We also encourage you to visit the Resources page, which have been designed specifically for KBS students to support you with your studies.
Q: English is not my first language; how can KBS support me?
A: If you are worried about your English language skills, please book a one-on-one consultation with one of our Academic Learning Advisors from the ASC. Contact information for your local Academic Success Centre can be found on MyKBS by clicking on My Academic Support and selecting Academic Success Centre.
We also have a series of 10 self-study modules, which you can access for free, that will help you develop you English language skills to help you with moving to Australia, giving you everyday language to support you in your student journey and learn essential academic skills like managing your time and academic writing. Please visit the ASC Resources page to learn more and to access the modules.
Q: I have a question about my assessment feedback; who can I contact?
A: Any questions about assessment feedback should be directed to your lecturer. Should you require further feedback, please contact your Subject Coordinator. For lecturer and Subject Coordinator contact details, please access the required subject on MyKBS by clicking on the My Subjects drop-down menu and selecting Contacts on the Subject Home Page.
Q: I have received an email from the KBS Integrity Team about one of my assessments; what does it mean, and what should I do?
A: If academic misconduct is suspected, a student’s assessment might be referred to the KBS Integrity Team. If you have received an email from the KBS Integrity Team regarding one of your assessments, please read the email carefully to understand the type of suspected or detected misconduct and the possible resolutions. We advise you to meet with one of our Academic Learning Advisors from ASC to learn more about academic integrity to help you avoid future issues with academic misconduct. If you would like to challenge academic misconduct or have any questions, please contact the KBS Integrity Team.
Q: I have a question about using Generative AI for my assignment, where do I go?
A: Academic Success Centre is our hub for students wanting to learn more about Generative AI and when it is appropriate to use it for your assignments. ASC runs workshops dedicated to Gen AI and covering topics like understanding the traffic light system, which informs you if use of AI is allowed, prompt engineering to get the best results and we offer a range of videos on specific AI-integrated tools and teach you how to use these during your studies. To ensure you follow our academic integrity rules, we also help you understand how to reference AI, what evidence to include in your appendices and how to evaluate the output AI produces. Make sure to visit the ASC Resources page on MyKBS by clicking on My Services and selecting Academic Success Centre – Resources or book an appointment with our friendly and knowledgeable Academic Learning Advisors for an online or on-campus meeting. We are here to help you achieve academic success.
Q: I am struggling with my courses and I need extra support due to dyslexia and ADHD, what help is available to me?
A: At KBS our Academic Success Centre offers specialised support for students diagnosed with additional learning needs, as well as those returning to their studies after a long-term illness. For more information on the type of support available to you, please book an appointment with an Academic Learning Advisor to learn more about our Reasonable Adjustments (RA) – they will give you instructions on how to apply for RA via Kaplink, what information to provide and they will work with you throughout your studies to ensure that you have equitable access to education. More information on Reasonable Adjustments can also be found on MyKBS.