Refund Policy

This refund policy is for domestic students who pay their tuition fees directly to the School. If you are accessing a FEE HELP loan from the Commonwealth Government and wish to withdraw you must do so in writing prior to the published census date. Failure to do so will result in you incurring a debt to the Commonwealth Government. For more information refer to the FEE HELP information booklet.

Refund Policy

Full tuition fee refunds are payable if:

The School is unable to provide the academic program offered (tuition and all other compulsory fees will be refunded in this circumstance).
The offer of enrolment is withdrawn for reasons other than incorrect or incomplete information supplied by the student at the time of enrolment.
The student formally withdraws from the program or a unit of study on or before the census date.

Where a refund is payable, the refund is made in Australian dollars, within 28 business days from the date the student lodges a written request for a refund of their tuition fees. If the School is unable to provide the academic program offered then a full refund is payable within two weeks of the default day.

Refunds for students under 18 years of age will be paid directly to the parent(s) or guardian(s) unless the School receives written approval from the parent or guardian consenting for it to be paid directly to the student.

No tuition fee refund is payable if:

The student formally withdraws from the program or a unit of study after the census date*. In this case the student is liable to pay the full tuition fee and any expenses, costs or disbursements incurred in recovering the tuition fees.
The terms and conditions of the contract between the student and School are breached.
The student’s enrolment is cancelled by Kaplan Business School.

*Tuition Refunds after the census date are given solely at the discretion of Kaplan Business School and only if there are compelling, compassionate or exceptional circumstances, which can be verified.

*Tuition fee transfers after the program has commenced are solely at the discretion of Kaplan Business School and are only made if the student is in the view of the College more suitably placed in another institutional program for academic reasons which may include:

Another institution is more suitable, for example, TAFE.
Another program is more suitable for the student.
Student is clearly not able to cope with course academically.

The following fees are non-refundable:

Fees charged for administrative services (for example, late fees, reprints of transcripts).
Protection of student fees. Protection of student fees are in place by way of an Australian Government recognised Tuition.
Assurance Scheme through the Australian Council for Private Education and Training (ACPET).

In the unlikely event that Kaplan Business School defaults, for unforseen reasons, and is unable to provide a course of study or continue a course of study, ACPET will arrange for students to enrol in a similar course of study and receive full recognition for any successfully completed units of study already undertaken. Students won’t be charged for any unit of study they have already paid for.

Appeals

If you wish to appeal the decision made regarding your refund application then you should follow the School’s Non-Academic Grievance Procedure.

Please note this refund policy, and the availability of complaints and appeals processes, does not remove your right to take further action under Australia’s consumer protection laws.

*For queries regarding a refund please see the Director of Studies.